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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services offered via goldenstar-aussie.com in connection with the brand Golden Star. By accessing or using the website, you agree to be bound by these Terms. If you do not agree, you must not use the site. These Terms are effective as of 1 January 2026 and supersede all previous versions.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: Refers to Dama N.V., a company incorporated under the laws of Curaçao with registration number 152125, having its registered and head office at Scharlooweg 39, Willemstad, Curaçao, and, where relevant for payment processing, its subsidiary Strukin Ltd, a company incorporated in Cyprus. The Operator provides the online gambling services associated with the brand Golden Star via goldenstar-aussie.com in connection with Golden Star.
  • Website: The online platform accessible at https://goldenstar-aussie.com, including all subdomains, mobile versions, and any related review or information pages operated in connection with Golden Star.
  • User or Player: Any natural person who accesses, registers for, or uses the Website, whether or not such person opens a real-money account, and who is at least 18 years old or of legal gambling age in their jurisdiction (whichever is higher).
  • Account: A personal, single-user, real-money or play-money profile created by a User on the Website to access gambling services, bonuses, and related features.
  • Bet or Wager: Any monetary stake, whether in fiat currency, cryptocurrency, or bonus funds, placed by a Player on a game or event offered on the Website, including casino games, live dealer games, and any other interactive products.
  • Bonus: Any promotional value, including but not limited to deposit bonuses, free spins, cashback, loyalty rewards, or other incentives, credited to an Account under specific conditions and subject to wagering requirements.
  • Real Money Funds: Amounts deposited by a Player through approved payment methods and any winnings derived directly from those deposits, excluding Bonus funds and winnings derived solely from Bonus funds until wagering requirements are met.
  • Bonus Funds: Non-withdrawable promotional funds credited to an Account, including free spins value, that become withdrawable only after meeting specific wagering or other conditions.
  • KYC (Know Your Customer): Verification procedures by which the Operator confirms a Player's identity, age, residency, source of funds, and other data, typically through documents such as ID cards, passports, utility bills, or payment instrument proofs.
  • Restricted Jurisdictions: Countries or territories where online gambling services provided by the Operator are not permitted by law or are targeted for enforcement, including but not limited to Australia, where the Australian Communications and Media Authority (ACMA) may seek to block access to the Website as an illegal offshore gambling service.
  • RNG (Random Number Generator): The certified software system used to produce random outcomes for applicable games. The Website's platform relies on an RNG solution certified for fairness by iTech Labs for the SoftSwiss platform, as referenced at https://itechlabs.com/certificates/softswiss (status reference as of 2023).
  • Services: All gambling and ancillary services provided through the Website, including casino games, account management, payment processing, bonuses, and customer support.
  • Dispute: Any disagreement between a Player and the Operator regarding the Services, including but not limited to account status, transactions, game outcomes, bonuses, or alleged breaches of these Terms.

Account Registration

Eligibility and Legal Restrictions

  • Age requirement: You may register and use an Account only if you are at least 18 years old or older than 18 if the legal gambling age in your country of residence is higher. By creating an Account, you confirm that you meet the applicable minimum age.
  • Restricted jurisdictions: You are solely responsible for ensuring that accessing and using the Website is lawful in your jurisdiction. In particular, residents of Australia are advised that, according to the Interactive Gambling Act 2001 (Cth) and subsequent regulatory practice, offshore gambling services such as those offered by the Operator may be considered prohibited, and the ACMA may request Australian internet service providers to block access to the Website. You acknowledge that you use the Website at your own initiative and risk if you are located in Australia or any other restricted jurisdiction.
  • Single account policy: Each Player may open only one Account on the Website. Multiple accounts, including accounts registered under different emails, names, or devices, are prohibited and may result in suspension, closure, and forfeiture of funds and bonuses.

Registration Process

  • Account creation: To register, you must complete the online registration form, providing at least a valid email address, password, and any other information requested by the Operator. You must confirm that you have read and accepted these Terms and the Privacy Policy.
  • Email verification: The Operator may require you to verify your email address by following a verification link or entering a code sent to the email you provided. Failure to complete verification may limit or block access to certain Services, including deposits and withdrawals.
  • KYC and identity checks: At registration or at any time thereafter, the Operator may conduct KYC checks. You may be required to submit:
    • Government-issued photo identification (passport, national ID card, or driver's licence);
    • Proof of address (utility bill, bank statement, or similar document);
    • Proof of ownership of payment instruments (e.g., copy of a bank card with masked digits, e-wallet screenshots);
    • Any additional documentation necessary to verify your identity, age, residence, and source of funds.
    The Operator may suspend or restrict your Account until such documents are provided and verified to its satisfaction.

User Obligations

  • Accuracy of information: You undertake to provide true, accurate, complete, and up-to-date information during registration and throughout your use of the Website. If your information changes, you must update it without undue delay. The Operator may rely on the information you provide.
  • Account security: You are responsible for maintaining the confidentiality of your login details (username, password, and any multi-factor credentials) and for all activities conducted under your Account. You must:
    • Choose a strong password and keep it secret;
    • Not allow any third party to access or use your Account;
    • Notify the Operator immediately at [email protected] if you suspect any unauthorised access or security breach.
  • Use of Account: Your Account is for personal, non-commercial use only. You must not act as an agent or on behalf of other persons and must not engage in any form of arbitrage, collusion, or syndicate play.
  • Responsible gambling: You accept that gambling involves financial risk and that you may lose money. You agree to gamble responsibly, not to chase losses, and to use any self-exclusion or limit-setting tools made available on the Website where appropriate. The Operator may provide links to independent resources, including Australian government or community organisations, but such resources are for information only.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Available games: The Website offers online casino games, including but not limited to slots, table games, live dealer games, and other interactive products. Specific rules for each game or game category are available within the game interface or related help sections and form part of these Terms.
  • Minimum and maximum bets: Each game specifies its own minimum and maximum bet limits. You agree not to attempt to circumvent these limits. The Operator may adjust bet limits, table limits, or availability of games at its sole discretion.
  • Bet confirmation: A Bet is considered placed and accepted once it is registered on the Operator's servers and appears in the game history or transaction log. Once confirmed, a Bet cannot generally be cancelled or amended by the Player.
  • Currency and crypto: Bets may be placed using supported fiat currencies and, where offered, supported cryptocurrencies. The list of supported currencies may change over time. Conversion rates, if applicable, are determined by the Operator or its payment processors at the time of the transaction.

Cancellation, Errors, and Malfunctions

  • Obvious errors: In the event of a technical, human, or system error leading to incorrect game outcomes, odds, payouts, or account balance entries ("obvious error"), the Operator reserves the right to:
    • Void the affected Bets;
    • Correct the Account balance to the state before the error occurred; and
    • Recover any funds mistakenly credited, including by offsetting against future deposits or winnings.
  • Game malfunctions: If a game malfunctions or disconnects after a Bet has been placed:
    • The outcome as recorded on the Operator's servers shall prevail;
    • Where a malfunction renders an outcome indeterminable, the Bet may be voided and the stake returned to the Player's balance; and
    • Malfunctions void all payouts derived directly from such malfunction.
  • Network interruptions: You are responsible for the stability of your internet connection and device. The Operator is not liable for losses resulting from connection issues, latency, or other user-side technical problems, subject to the Limitation of Liability section below.

Player Conduct and Chat Rules

  • Fair play: You must not engage in any form of cheating, collusion, exploitation of software bugs, use of bots or automated systems, or strategies that the Operator reasonably considers unfair or abusive. Suspicious behaviour may lead to Account review, suspension, or closure and possible forfeiture of funds.
  • Live casino etiquette: In live dealer games and any interactive or hosted environments, Players must:
    • Treat dealers, staff, and other Players with respect;
    • Refrain from insults, threats, harassment, discrimination, or hate speech;
    • Not promote other gambling sites, products, or services.
  • Chat usage: Where chat functionality is available, you agree:
    • Not to share personal contact details or solicit such data from others;
    • Not to post illegal, offensive, defamatory, or obscene content;
    • Not to organise collusive play or discuss ongoing hands in ways that undermine fair play.
    The Operator may monitor, moderate, or remove chat content and temporarily or permanently block chat access at its discretion.

Bonus Terms

Bonus Activation and Wagering Requirements

  • Eligibility and activation: Bonuses may be granted automatically (e.g., welcome bonuses) or activated by entering a bonus code, opting in via the cashier, or accepting an offer in your Account. Each promotion is governed by specific terms displayed at the time of the offer, which supplement these Terms.
  • Wagering requirements: Unless otherwise stated:
    • Deposit-based bonuses are subject to a minimum wagering requirement (for example, 40x the bonus amount) before any resulting winnings can be withdrawn;
    • Free spins winnings may be converted to Bonus Funds subject to wagering requirements;
    • Wagering must be completed within a specified timeframe (for example, 7 - 30 days) from the time the Bonus is credited, failing which Bonus Funds and related winnings may be forfeited.
    Actual multipliers and timeframes will be clearly indicated in the relevant promotional materials and are deemed incorporated into these Terms.
  • Bonus and real funds order: The Website may, at its discretion, deduct wagers from Real Money Funds first or from Bonus Funds first, or use a mixed model. The applicable model will be described in the bonus rules or cashier interface.

Prohibited Games, Bets, and Actions with Bonuses

  • Game restrictions: Certain games or game categories may be excluded or only partially counted towards wagering requirements. These may include, without limitation, some table games, live dealer games, jackpot games, or low-risk bets. A list of restricted or partially contributing games will be provided in the bonus rules.
  • Betting limits with active bonus: When a Bonus is active, the Operator may impose a maximum bet per spin, round, or hand (for example, an upper limit per bet or per line). Exceeding the permitted maximum bet while wagering a Bonus may result in confiscation of the Bonus and associated winnings.
  • Abuse of bonuses: The following practices are considered bonus abuse and are prohibited:
    • Opening multiple Accounts to claim the same promotion;
    • Using minimal-risk or zero-risk betting strategies to meet wagering requirements;
    • Delaying game rounds or using bonus funds in conjunction with significantly unbalanced bets;
    • Colluding with other Players or exploiting software vulnerabilities.
    In cases of suspected abuse, the Operator may cancel Bonuses, void winnings, and close or restrict Accounts.

Combination of Promotions and Changes

  • Non-cumulative offers: Unless specifically stated otherwise, Bonuses and promotions cannot be combined. Only one active Bonus is usually permitted at a time per Account (for example, you may need to complete or forfeit a current Bonus before activating a new one).
  • Modification or cancellation: The Operator reserves the right to modify, suspend, or cancel any Bonus or promotion at its reasonable discretion, including for compliance reasons, while honouring obligations already incurred to Players who have met the stated conditions before the change.

Payments & Withdrawals

Deposits

  • Payment methods: Deposits may be made using:
    • Bank cards (e.g., Visa, Mastercard), where available;
    • E-wallets and alternative payment systems;
    • Cryptocurrencies supported by the Website; and
    • Other methods displayed in the cashier section.
    Payment processing may be handled by Strukin Ltd or other appointed payment processors on behalf of Dama N.V.
  • Limits and fees: Minimum and maximum deposit limits vary by payment method and may be displayed in the cashier. The Operator generally does not charge deposit fees, but third-party providers or banks may; such external fees are your responsibility.
  • Funds availability: Deposits are usually credited immediately but may be subject to delays outside the Operator's control. The Operator is not responsible for processing delays caused by payment institutions.

Withdrawals

  • Verification requirement: Before processing withdrawals, the Operator may require completion of KYC checks. Failure to provide requested documents may delay or prevent withdrawals.
  • Withdrawal methods: Withdrawals will, where possible, be processed via the same method used for deposit. If this is not feasible, the Operator may select an alternative method after consultation with you, subject to compliance and security obligations.
  • Limits and processing times:
    • Minimum and maximum withdrawal amounts apply per transaction and/or per period (daily, weekly, monthly);
    • Internal processing times may range from several hours to several business days, depending on KYC status, method, and risk checks;
    • External banking or blockchain processing times are outside the Operator's control.
  • Fees: The Operator may charge reasonable withdrawal fees in specific circumstances (e.g., multiple withdrawals within a short period, bank transfers to certain regions). Any such fees will be disclosed in the cashier or at the time of the withdrawal request.
  • Bonus-related restrictions: If a withdrawal is requested before completion of bonus wagering requirements, the Operator may:
    • Forfeit the active Bonus and associated winnings; or
    • Deny the withdrawal request until conditions are met or the Bonus is cancelled.

Refunds and Reversals

  • General policy: Deposits are considered final once used for betting. The Operator is under no obligation to provide refunds or chargeback support for lost Bets, except where required by applicable law or explicitly set out in these Terms.
  • Erroneous transactions: If a deposit is credited in error or a duplicate transaction occurs, you must notify the Operator promptly. The Operator may reverse such transactions and adjust your Account balance accordingly.
  • Chargebacks: You agree not to initiate chargebacks without first contacting the Operator. Unjustified chargebacks may lead to:
    • Immediate Account suspension or closure;
    • Recovery of amounts withdrawn or lost by the Operator due to the chargeback; and
    • Reporting to relevant payment providers and authorities.

Limitation of Liability

Operator's Obligations and Fairness

  • Fair gaming: The Operator undertakes to provide games using software that, where applicable, relies on an RNG that has been independently tested and certified, with reference to the SoftSwiss RNG certification by iTech Labs. Game rules are made available to Players and the Operator endeavours to ensure they are applied consistently.
  • Service availability: The Operator will use reasonable efforts to keep the Website operational and accessible but does not guarantee uninterrupted service. Maintenance, software updates, and unforeseen events may temporarily interrupt access.

Exclusions of Liability

  • User-side technical issues: The Operator is not responsible for:
    • Hardware or software failures on your devices;
    • Network interruptions, latency, or disconnections beyond its control;
    • Incompatibility between your device or browser and the Website.
  • Third-party services: The Operator is not liable for acts or omissions of payment providers, internet service providers, or other third parties. Links to external sites (including regulator resources such as ACMA or research reports) are provided for information only; the Operator does not endorse or control their content.
  • Regulatory blocking: In jurisdictions such as Australia, authorities (including ACMA) may order blocking of access to the Website or classify it as an illegal offshore gambling service. The Operator is not liable for any loss, damage, or inconvenience arising from such regulatory actions, including loss of access, inability to place Bets, or delays in withdrawals, provided that the Operator will take reasonable steps to honour legitimate claims consistent with applicable law and its licensing jurisdiction.

Limitation of Damages

  • Maximum compensation: To the fullest extent permitted by applicable law, the Operator's aggregate liability to you for any claim arising out of or in connection with your use of the Website or these Terms, whether in contract, tort, or otherwise, shall not exceed:
    • The lesser of (i) the amount of your relevant Bet or wager directly connected to the claim, or (ii) the amount of Real Money Funds deposited into your Account in the 30 days preceding the event giving rise to the claim.
  • Excluded damages: The Operator shall not be liable for:
    • Indirect, consequential, special, or punitive damages;
    • Loss of profits, business, contracts, or anticipated savings;
    • Loss or corruption of data.
  • Non-excludable rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including any non-excludable guarantees that may apply to Australian consumers under the Australian Consumer Law, to the extent that such law is found to apply.

Intellectual Property Rights

Ownership of Content and Software

  • Proprietary materials: All content on the Website, including but not limited to text (such as the Golden Star review content), graphics, logos, icons, images, audio-visual material, software, databases, and other materials, is owned by the Operator, its affiliates, licensors, or content providers and is protected by copyright, trademark, and other intellectual property laws.
  • Software licences: Games and software provided through the Website may be licensed from third-party developers and platform providers (including but not limited to the SoftSwiss platform). You obtain no rights to such software except for the limited right to use it for personal entertainment in accordance with these Terms.

Permitted and Prohibited Use

  • Limited licence: The Operator grants you a personal, non-exclusive, non-transferable, and revocable licence to access and use the Website and its content solely for lawful, non-commercial gambling and entertainment purposes.
  • Restrictions: You must not, without prior written consent from the Operator:
    • Copy, reproduce, distribute, transmit, publicly display, or create derivative works from any part of the Website or its content;
    • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the software;
    • Use any automated tools (robots, crawlers, data mining tools) to access, scrape, or index the Website;
    • Use the brand names "Golden Star", "goldenstar-aussie.com", or "Golden Star" in any way that may cause confusion, imply endorsement, or infringe intellectual property rights.

Privacy & Data Protection

  • Privacy Policy: Your personal data is collected and processed by the Operator in accordance with its Privacy Policy, which forms an integral part of these Terms. The Privacy Policy sets out details on:
    • The categories of personal data collected (e.g., identification, contact details, transaction data);
    • The purposes of processing (e.g., account management, KYC, fraud prevention, marketing where permitted);
    • Your rights regarding access, correction, and deletion of data, subject to legal and regulatory requirements.
  • Data handling and security: The Operator uses appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. However, no transmission or storage system is completely secure, and the Operator cannot guarantee absolute security.
  • Cross-border considerations: By using the Website, you acknowledge that your data may be processed in countries other than your country of residence, including Curaçao and Cyprus, where data protection laws may differ.

Changes to Terms

  • Right to modify: The Operator may amend these Terms from time to time to reflect changes in legal requirements, regulatory guidance (including developments in Australia relating to offshore gambling enforcement), technical or security updates, or business operations.
  • Notification of changes: Where changes are material, the Operator will endeavour to notify Users by:
    • Displaying a prominent notice or banner on the Website; and/or
    • Sending an email to the address registered to your Account.
  • Acceptance and continued use: The updated Terms shall be effective from the date specified in the notice. Your continued use of the Website after such date constitutes your acceptance of the revised Terms.
  • If you disagree: If you do not agree with the updated Terms, you must:
    • Cease using the Website immediately; and
    • Contact customer support to request Account closure and withdrawal of any remaining Real Money Funds, subject to verification and applicable conditions.

Termination & Suspension

Grounds for Suspension or Closure

  • Operator-initiated actions: The Operator may suspend or terminate your Account, with or without prior notice, if:
    • You breach these Terms or any applicable game or bonus rules;
    • You provide false, misleading, or incomplete information during registration or KYC;
    • There is reasonable suspicion of fraud, money laundering, collusion, or other criminal or improper activity;
    • Your use of the Website is deemed to contravene applicable laws or regulatory requirements, including laws in your jurisdiction (e.g., Australian gambling laws and ACMA enforcement actions);
    • You initiate unjustified chargebacks or fail to pay valid debts to the Operator.
  • Player-initiated closure: You may request closure of your Account at any time by contacting customer support. You may also apply responsible gambling tools such as self-exclusion, where available, to limit access.

Consequences of Termination

  • Funds on termination: Upon lawful termination:
    • Real Money Funds in your Account, less any amounts owed to the Operator, will generally be returned to you, subject to KYC completion and legal restrictions;
    • Bonus Funds and any outstanding Bonus-related winnings may be forfeited in accordance with the applicable bonus rules.
  • Access to Services: On closure or suspension, you may lose access to some or all Services, including active games, bonuses, and promotions. The Operator is not obliged to maintain or restore access once the Account is closed, except as required by law for record-keeping.

Notice and Appeals

  • Notification: Where reasonably practicable and not prohibited by law or regulatory instruction, the Operator will inform you by email of the reasons for suspension or closure.
  • Review and dispute: If you disagree with the decision, you may contact customer support at [email protected] and provide any relevant information or documentation. The Operator will review your case and communicate its final decision in a timely manner.

Governing Law & Jurisdiction

  • Licensing jurisdiction: The Services are operated by Dama N.V., a company registered in Curaçao, holding a gaming licence number 8048/JAZ2020-013 issued to Antillephone N.V. (Curacao eGaming / Antillephone N.V.), confirmed as valid as of 15.12.2024 and treated as active through 2026 for the purposes of these Terms.
  • Governing law: These Terms and any Dispute arising from or related to them, your use of the Website, or the Services shall be governed by and construed in accordance with the laws of Curaçao, without regard to conflict-of-laws principles.
  • Jurisdiction and dispute resolution:
    • You agree that, subject to any mandatory provisions of applicable law, any Dispute shall be submitted to the competent courts or arbitral bodies in Curaçao, as determined by the Operator's licensing and regulatory framework;
    • The Operator may also provide or recommend alternative dispute resolution mechanisms where appropriate.
  • Australian regulatory context: If you access the Website from Australia, you acknowledge that:
    • The Website is operated from outside Australia and is not licensed under Australian state or territory gambling laws;
    • The Australian Communications and Media Authority (ACMA) may request ISP blocking of offshore gambling sites and may list such services on its interactive gambling blocked websites register (see, for information only, acma.gov.au/interactive-gambling-blocked-websites);
    • Nothing in these Terms is intended to override any mandatory rights you may have under Australian law, including under the Australian Consumer Law, if and to the extent such law is found to apply.

Contact Information

If you have any questions about these Terms, your Account, or the Services associated with Golden Star on goldenstar-aussie.com, you may contact the Operator using the following details:

  • Customer Support Email: [email protected] (primary contact for Player inquiries, technical issues, and Account matters).
  • General Information Email: [email protected] (general queries about the Website and Services).
  • Press Inquiries: [email protected] (media and press-related questions).
  • Sales and Partnerships: [email protected] (business development and commercial enquiries).
  • Human Resources: [email protected] (employment and HR-related communication).
  • Official Website: https://goldenstar-aussie.com
  • Registered/Head Office of Operator: Dama N.V., Scharlooweg 39, Willemstad, Curaçao.

For regulatory and research resources regarding offshore gambling and Australian enforcement actions, you may consult, for information only, publicly available materials such as:

  • ACMA requests ISP blocking articles;
  • Review of the Interactive Gambling Act 2001;
  • Australian Institute of Family Studies - Offshore gambling by Australians.

These external resources are not operated or controlled by the Operator and are provided solely for general informational purposes.