Responsible Gaming

Responsible gaming at Golden Star on goldenstar-aussie.com is based on the idea that online casino play must remain a form of entertainment, not a way to make money or solve financial difficulties. A conscious approach means setting clear limits, understanding the risks, and knowing when to stop. This page explains practical tools, warning signs, and support options so that you can make informed decisions about your play. While the games are provided by Dama N.V., a Curaçao-licensed operator, the information here is tailored for players located in Australia and aligned with recognised responsible gambling standards. If at any time you feel that your gambling is no longer under control, the Golden Star support team will assist you with limits, breaks, and self-exclusion options, and will direct you to professional help services where appropriate.

Risk Awareness

Gambling involves financial risk and can lead to harm if not managed carefully. Understanding the early signs of problematic behaviour helps you act before gambling becomes a serious issue.

Common signs of potential gambling harm

• Escalating time and money spent: Increasing your deposits or stakes, chasing losses, or playing longer than planned on a regular basis.
• Preoccupation with gambling: Frequently thinking about the casino, planning the next session, or replaying past wins and losses in your mind when you should be focused on work, study, or family.
• Hiding behaviour: Concealing gambling activity from partners, family, or friends; deleting browser history; using separate bank accounts or crypto wallets to hide spending.
• Financial pressure: Using funds needed for essential expenses (rent, bills, food), accumulating debt, taking loans, or selling belongings to fund play.
• Emotional changes: Feeling irritable, anxious, guilty, or depressed, particularly after gambling sessions or when thinking about losses.
• Loss of control: Repeatedly failing to stick to self-imposed limits, continuing to play even when you promised yourself you would stop.

Quick self-assessment checklist

Review the statements below. If you answer "yes" to several of them, it may indicate a risk of gambling-related harm and you should consider using the tools described on this page and contacting a support service.

• 1. I often gamble with money that I originally intended for other purposes (e.g. bills, savings, daily expenses).
• 2. I have tried to stop or reduce my gambling but find it difficult to stick to my decision.
• 3. I feel restless, irritable, or upset when I cannot gamble or when I try to cut back.
• 4. I sometimes lie to family members, friends, or colleagues about how much I gamble or lose.
• 5. I gamble to escape from problems, stress, anxiety, or negative moods.
• 6. I chase losses by returning to the casino to win back money I have already lost.
• 7. My gambling has caused conflicts at home, at work, or in my social life.

Important: This is not a diagnostic tool and does not replace professional assessment. If you are worried about your gambling, please contact one of the Australian or international support services listed below for confidential advice.

Limits & Tools

Golden Star encourages you to use the available account-based tools on goldenstar-aussie.com to manage your gambling. These tools are designed to support a controlled and transparent approach to play. Some tools may be mandatory or recommended under international best practice, even though Golden Star operates under a Curaçao licence and is not licensed in Australia.

Deposit limits (daily, weekly, monthly)

1. Access your account settings:
   • Log in to your player account at goldenstar-aussie.com.
   • Open the "Profile" or "My Account" section from the main menu.
   • Select the "Responsible Gaming" or "Limits" subsection (naming may vary slightly in the interface).
2. Choose the type of limit:
   • Select "Deposit Limits" and then choose the period: daily, weekly, or monthly.
   • You can set different amounts for each period; for example: AUD 50 per day, AUD 200 per week, AUD 500 per month.
3. Enter your limit values:
   • Type the maximum total amount you are prepared to deposit in the chosen period (in AUD or the applicable account currency).
   • Confirm the new limit. The system will display a confirmation message once the limit is active.
4. Changes to limits:
   • Lowering your limits usually takes effect immediately.
   • Increasing limits may be subject to a cooling-off period (for example, 24 hours or longer), during which you will need to confirm the change again. This delay exists to protect you from impulsive decisions.

Protective note: Deposit limits restrict only the amount you can add to your balance, not your potential losses. Always set conservative limits that you can afford to lose without affecting essential expenses.

Time limits and session control

• Session reminders:
  • In the "Responsible Gaming" area of your account, you may activate session timers or "reality checks".
  • Set a reminder interval (e.g. every 30, 60, or 90 minutes). A message will appear showing how long you have been playing and your net result for the session.
• Daily/weekly play time limits:
  • Where available, specify the maximum number of hours you wish to be logged in or playing per day or week.
  • When you reach this limit, you will be logged out and will not be able to resume play until the next period.

Short breaks ("Time-Out")

If you feel tired, emotional, or worried about your play, you can take a short break without closing your account.

1. Activate Time-Out:
   • Log in and go to "My Account" > "Responsible Gaming" > "Time-Out" or "Cooling-Off" (exact title may vary).
   • Choose a break duration, typically between 24 and 72 hours (some interfaces may offer longer short breaks).
2. Confirm your choice:
   • Read the description of the Time-Out consequences (temporary inability to deposit or play).
   • Confirm the request. Once confirmed, the Time-Out cannot usually be cancelled or shortened.
3. During the Time-Out:
   • You will not be able to place bets or make deposits.
   • You may still be able to log in to view your balance and transaction history, unless otherwise specified in the interface.

For assistance in setting limits or Time-Outs, you may contact customer support at [email protected].

Self-Exclusion

Self-exclusion is a stronger protective measure for players who believe that their gambling has become, or may become, problematic. It allows you to block access to your Golden Star account on goldenstar-aussie.com for an extended period or permanently.

How to request self-exclusion

1. Locate the self-exclusion function:
   • Log in and open "My Account" or "Profile".
   • Navigate to "Responsible Gaming" and select "Self-Exclusion" (or similar wording such as "Exclusion" or "Account Closure").
2. Choose exclusion period:
   • Available options may include:
     • 6 months
     • 12 months
     • 24 months
     • Permanent (lifetime) exclusion
   • For players displaying signs of addiction, a minimum of 6 months is strongly recommended, and permanent exclusion should be considered.
3. Confirm your decision:
   • Read the description of the consequences carefully.
   • Tick the confirmation box or enter "SELF-EXCLUDE" if prompted, then submit the request.
4. Alternative: request via support:
   • If you cannot access the relevant menu, you may email [email protected] from your registered email address with a clear statement that you wish to self-exclude and for how long (minimum 6 months, or permanent).

Consequences of self-exclusion

• Account access:
  • During self-exclusion, you will not be able to log in to your Golden Star gaming account, place bets, or make deposits.
  • Golden Star may, where technically possible, prevent the creation of new accounts using the same personal data (such as name, email address, and IP information). However, you must also take responsibility for not attempting to circumvent the exclusion.
• Balance and withdrawals:
  • Any remaining real-money balance will generally remain available for withdrawal, subject to the casino's standard verification and anti-money laundering procedures.
  • During self-exclusion you may need to contact support to arrange a withdrawal if standard account access is restricted.
  • Bonuses and promotional offers may be cancelled in line with the general terms and conditions.
• Marketing communications:
  • Golden Star will take reasonable steps to stop sending you marketing emails or promotional messages related to gambling once self-exclusion has been processed.
  • You should also unsubscribe manually from any newsletters and consider using email filters to block gambling-related messages.
• Duration and re-opening:
  • Self-exclusion cannot be cancelled before the end of the selected period.
  • For permanent exclusions, the account will not be re-opened. Any request to resume play will ordinarily be refused in line with responsible gambling commitments.

Legal and regulatory note: Although Golden Star is operated by Dama N.V. under Curaçao licence number 8048/JAZ2020-013, and is not licensed in Australia, the self-exclusion measures described above follow commonly accepted responsible gambling standards. You are also strongly encouraged to use Australian and international self-exclusion schemes and blocking tools described in the "Support Resources" section below.

Support Resources

Professional, confidential help is available if you or someone close to you is being harmed by gambling. The following resources include Australian services, international organisations, self-exclusion schemes, blocking tools, and support for families.

Local support services for players in Australia

• National Gambling Helpline (Gambling Help Online)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Languages: English; interpreter services are available on request via the Translating and Interpreting Service (TIS National)
  • Services: Phone counselling, online chat, email support, self-help tools, and information for people affected by their own or another person's gambling.
• Lifeline Australia
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Hours: 24/7 crisis support
  • Languages: English, with access to interpreter services
  • Services: Crisis support and suicide prevention; suitable if gambling-related stress is causing thoughts of self-harm or severe distress.
• State and Territory Gambling Help Services
  • Each Australian state and territory funds dedicated gambling help services, including face-to-face counselling. Information and referrals are available via:
  • Website: gamblinghelponline.org.au/getting-help/find-local-support
  • These services are free, confidential, and independent from Golden Star and Dama N.V.

Regulatory information for Australians: The Australian Communications and Media Authority (ACMA) actively enforces the Interactive Gambling Act 2001 and may block access to illegal offshore gambling sites. For more information, see the ACMA resources listed under the main contact information for Golden Star, including: ACMA interactive gambling blocked websites.

International support organisations

National self-exclusion schemes (examples)

If you gamble with other operators in different countries, you may be able to exclude yourself from multiple services at once via national schemes. These schemes are separate from Golden Star and may not apply to Curaçao-licensed operators, but they can strongly support your overall self-control.

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Scope: Free national online self-exclusion scheme covering licensed UK online gambling businesses.
  • Durations: 6 months, 1 year, or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information via the Spanish gambling regulator: ordenacionjuego.es
  • Scope: National register restricting access to licensed gambling operators in Spain.
• Additional jurisdictions: Many European and other countries have similar registers or self-exclusion systems. If you reside outside Australia, check your national gambling regulator's website for details.

Blocking software and technical tools

Blocking tools help prevent access to gambling sites and apps across your devices. They are not operated or controlled by Dama N.V. or Golden Star; you should check current terms and coverage at each provider's website.

• Gamban
  • Website: gamban.com
  • Function: Paid software that blocks access to a wide range of gambling websites and apps on desktop and mobile devices.
• BetBlocker
  • Website: betblocker.org
  • Function: Free charity-run blocking app allowing you to restrict access to gambling sites for chosen periods.
• Device and ISP-level tools:
  • Use parental control settings or safe browsing filters on your computer, smartphone, and router.
  • Ask your internet service provider about available content filters to restrict gambling-related sites.

Family support and affected others

Gambling harms often affect family members, partners, and friends. Specialised support is available even if you are not the person who gambles.

• Gambling Help Online - For Families
  • Resources and counselling for people affected by another person's gambling in Australia.
  • gamblinghelponline.org.au/for-families
• Financial counselling and legal advice:
  • Free financial counsellors in Australia can help manage debt and financial stress caused by gambling.
  • Find services via: ndh.org.au (National Debt Helpline).

Confidentiality: The above services are independent from Golden Star and Dama N.V., and generally offer confidential, non-judgmental assistance. They will not share your information with the casino or regulators without your consent, except where required by local law (for example, if there is an immediate risk of harm).

Help for Family

If you are worried about a family member or friend's gambling, it is important to approach the situation with care. Problem gambling is often linked to shame and denial; supportive communication increases the chance that the person will accept help.

How to start the conversation

• Choose the right time and place: Speak in a calm, private environment where neither of you is rushed or under the influence of alcohol or drugs.
• Use non-judgmental language: Focus on your feelings and observations, e.g. "I'm worried because I've noticed..." rather than "You are irresponsible".
• Be specific: Explain concrete behaviours you have observed (missed bills, secrecy, mood changes) without blaming.
• Listen actively: Allow the person to share their perspective. Acknowledge that gambling can be difficult to control and that help is available.
• Offer support, not rescue: Make clear that you care and want to support them in seeking help, but set boundaries around finances and personal wellbeing.

Encouraging professional help

• Suggest contacting the National Gambling Helpline (1800 858 858) together, or sitting with them while they use online chat at gamblinghelponline.org.au.
• Encourage the person to consider self-exclusion from Golden Star and other gambling services, and help them research blocking tools such as Gamban or BetBlocker.
• If the person is in significant emotional distress or talks about self-harm, contact Lifeline on 13 11 14 or local emergency services immediately.

Support for yourself as a family member

• Family support groups and forums:
  • Gambling Help Online offers specific resources for families: gamblinghelponline.org.au/for-families.
  • International forums such as those hosted by Gambling Therapy also include spaces for affected others: gamblingtherapy.org.
• Professional counselling:
  • Consider talking to a psychologist, psychotherapist, or counsellor experienced in addiction and family systems.
  • In Australia, your GP can provide referrals under mental health care plans where eligible.
• Practical next steps:
  • Protect joint finances by reviewing shared accounts, setting spending limits, and, if necessary, separating finances.
  • Seek free financial counselling via the National Debt Helpline: ndh.org.au or 1800 007 007.

Remember that you are not responsible for another adult's gambling behaviour. Seeking support for yourself is a constructive step, not a betrayal.

Operator's Commitment

Golden Star, operated by Dama N.V. (registration number 152125, Curaçao, under licence 8048/JAZ2020-013 via Antillephone N.V.), recognises its responsibility to minimise gambling-related harm, even when servicing offshore markets such as Australia. While the service is offered under Curaçao law and not regulated by Australian licensing regimes, Golden Star aims to align with recognised international responsible gambling standards.

Internal risk monitoring and interventions

• Behavioural analysis:
  • The casino may monitor aggregated player activity for indicators of risky behaviour, including:
    • Rapid and repeated deposits within short timeframes;
    • Frequent session starts with very long playing durations;
    • Repeated attempts to reverse withdrawals or chase losses;
    • Use of multiple payment methods suggestive of financial stress.
  • Such analysis is carried out in accordance with applicable data protection laws and the casino's privacy policy.
• Warning messages and prompts:
  • Where patterns of risk are detected, the platform may display on-screen reminders about responsible gaming, suggest setting limits, or recommend a break.
  • Players may be directed to the responsible gaming page and to local support resources, including Australian services where relevant.
• Proactive contact by support:
  • In some circumstances, customer support may contact you using your registered email address (for example, [email protected]) if your activity strongly indicates a risk of harm.
  • Such contact may:
    • Provide information about responsible gaming tools (limits, Time-Out, self-exclusion);
    • Offer to assist you in implementing stricter controls; and
    • Signpost you to independent counselling and support services.
  • Support staff may, in serious cases, apply temporary restrictions (such as deposit limits or account suspension) while discussing options with you.

Limits of the operator's responsibility

• Golden Star cannot fully assess your personal financial situation or mental health. The tools and monitoring systems are supportive measures and do not replace professional advice.
• By using the services at goldenstar-aussie.com, you acknowledge that you must play only with money you can afford to lose and that you are responsible for informing the operator if you experience harm or wish to restrict your access.
• The operator reserves the right to implement additional checks or restrictions where required by law, by its Curaçao licence conditions, or by internal risk policies.

Updates

Responsible gambling practices, regulatory expectations, and internal policies may change over time. Golden Star will update this page as needed to reflect:

• Changes in tools and functionalities available in your account (for example, new types of limits or blocking options);
• Updates to the operator's policies resulting from amendments to Curaçao regulations or recognised industry standards;
• New or revised information about Australian regulatory actions or support services.

Notification of changes:

• Material updates to responsible gaming provisions may be communicated via:
  • Information banners or pop-ups when you log in to goldenstar-aussie.com;
  • Dedicated messages or notices in the "Responsible Gaming" section of your account;
  • Emails sent to your registered email address, where appropriate.
• You are encouraged to review this page regularly to stay informed of the latest protections and recommendations.

Last updated: 6 November 2025 (intended to remain valid and applicable through 2026 unless and until replaced or superseded by a later version).

Contact & Feedback

If you have questions about responsible gaming, need help applying limits or self-exclusion, or wish to provide feedback about the protective measures at Golden Star on goldenstar-aussie.com, you can contact the support team using the details below.

Responsible gaming contact details

• Email (primary - support): [email protected]
• Email (general information): [email protected]
• Phone: Not specified. Currently, support is primarily provided via email and on-site messaging.
• Website: https://goldenstar-aussie.com

Feedback and support request form (self-control)

You can submit a responsible gaming request or feedback through the on-site contact or support form, typically available under the "Support" or "Contact Us" section of your account. When completing the form, please:

1. Select "Responsible Gaming" or "Account Limits" as the subject, if available.
2. Provide your registered email address and username (but never share your password).
3. Indicate clearly what you need, for example:
   • Assistance setting or reducing deposit limits;
   • Request for Time-Out or self-exclusion (including preferred duration);
   • Concerns about your own or another person's gambling behaviour on the site;
   • Suggestions for improving responsible gaming tools.
4. Confirm if you would like information about external counselling and support services, including Australian helplines.

Support requests related to responsible gaming are treated with priority and confidentiality, subject to the operator's legal and regulatory obligations. If your situation is urgent or involves risks of self-harm, please contact emergency services or a crisis helpline (such as Lifeline 13 11 14 in Australia) before or in addition to contacting the casino.