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Contact Golden Star

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Direct contact details for goldenstar-aussie.com

• Customer support (primary): [email protected]
• General information: [email protected]
• Press and media enquiries: [email protected]
• Business and partnership enquiries: [email protected]
• Careers and HR-related enquiries: [email protected]
• Official website: https://goldenstar-aussie.com

Operator and corporate contact information

The services reviewed on Golden Star and available via goldenstar-aussie.com are operated by an offshore company registered outside Australia. Corporate details are provided for transparency and correspondence only and do not indicate approval or licensing by Australian authorities.

• Operating company: Dama N.V., a public limited company (N.V.) incorporated under the laws of Curaçao
• Registration number: 152125
• Registered and legal address: Scharlooweg 39, Willemstad, Curaçao
• Payments agent / subsidiary: Strukin Ltd, a limited company incorporated in Cyprus (handling payments and selected processing services)

Licensing and fairness information (offshore)

The online gambling services associated with Golden Star and reviewed on Golden Star are operated under an offshore licence and are not licensed in Australia. For transparency:

• Gambling licence: Antillephone N.V. licence no. 8048/JAZ2020-013 (Curaçao), held for online casino operations, treated as active through 2026 based on the latest available data.
• Licensing jurisdiction: Curaçao eGaming / Antillephone N.V.
• RNG certification (platform): SoftSwiss Random Number Generator (RNG) tested by iTech Labs. Reference certificate: iTech Labs - SoftSwiss RNG (status referenced in 2023; current validity should be checked on the issuer's website).

Important information for Australian users

OBSERVE: Under Australian law, many offshore interactive gambling services are considered prohibited, and the Australian Communications and Media Authority (ACMA) actively enforces blocking orders against such websites.

EXPAND: Dama N.V. properties, including services similar to those reviewed on Golden Star, have been identified in ACMA publications as examples of offshore gambling services that may be subject to blocking directions. Relevant public resources include:

• ACMA - Requests to block illegal gambling websites
• ACMA - List of blocked interactive gambling websites
• Review of the Interactive Gambling Act 2001 (IGA)
• Research on offshore gambling and Australians

REFLECT: Golden Star is an informational review resource relating to goldenstar-aussie.com and offshore gambling services. It does not provide gambling services itself and does not hold an Australian bookmaker or casino licence. Access to, and use of, any offshore gambling site remains your own choice and may be restricted, blocked, or otherwise affected by current ACMA enforcement actions and the Interactive Gambling Act 2001 as amended through 2026.

How to use this contact page

1. Content or review enquiries: Use [email protected] for questions about the information published on Golden Star, requests for clarification, or suggestions for updates.
2. Player support: If your query relates to your player account, payments, or technical issues with the casino platform linked from our reviews, contact [email protected]. Include:
   • Your registered account email (do not send passwords or full payment card details).
   • A clear description of the issue and relevant dates, transaction references, or screenshots (with sensitive data redacted).
3. Disputes and complaints: Address complaints in the first instance to [email protected]. If unresolved, you may:
   • Escalate within the operator's internal complaints process as described on the official site; and
   • For fairness or RNG concerns, consult the certification provider (e.g. iTech Labs) via their official channels, if applicable to your case.

   Note: As an offshore operator, Dama N.V. is not subject to Australian complaint-handling schemes such as AFCA. Australian courts and regulators may have limited ability to assist with disputes involving offshore entities.

Responsible gambling and safety notices for Australian residents

• Legal status: Many forms of online casino gambling offered by offshore providers are prohibited from being offered to Australian residents under the Interactive Gambling Act 2001. ACMA may direct Australian internet service providers to block access to identified offshore sites.
• No Australian licence: Golden Star and goldenstar-aussie.com are not licensed by any Australian state or territory regulator and are not endorsed by ACMA or any Australian government body.
• Risk disclosure: Using offshore gambling services may involve higher risks, including difficulties in enforcing your rights, limited access to local dispute resolution, and differing consumer protection standards.
• Help services in Australia: If you are experiencing harm from gambling, consider contacting:
  • Gambling Help Online: 24/7 support at https://www.gamblinghelponline.org.au
  • National helpline: Call 1800 858 858 (within Australia)

Data protection and communication security

When you contact us via email or the form below, we will use the information you provide solely to respond to your enquiry and to manage communications related to Golden Star and goldenstar-aussie.com. To reduce risk:

• Do not include passwords, full credit card numbers, or other highly sensitive financial data in your message.
• Limit identification documents or screenshots to what is strictly necessary and, where possible, mask non-essential data.
• Be aware that email communications may traverse networks outside Australia and be processed by entities located in Curaçao, Cyprus, or other jurisdictions relevant to Dama N.V. and Strukin Ltd.

Jurisdiction and regulatory contact information

For questions about Australian regulatory policy or to report concerns about offshore interactive gambling services, you can consult or contact the Australian Communications and Media Authority (ACMA) via its official website: https://acma.gov.au. This contact is independent of Golden Star and goldenstar-aussie.com and is provided for informational purposes only.

Contact form

You may also contact us directly through the secure form below. Fields marked with an asterisk (*) are mandatory. By submitting this form, you confirm that your enquiry relates to informational content or offshore services accessible via goldenstar-aussie.com and that you are at least 18 years old.

Temporal note: All licensing, certification, and regulatory references in this contact section are based on information available up to and including 2026. Conditions, legal frameworks, and regulatory positions may change; users should always verify the current status via official regulatory and operator resources.